Burnley Achieve Football League Family Excellence Award
Wed 29th May 2013 | Football Stadiums & Facilities
Burnley Football Club have been awarded the Football League Family Excellence Award for 2012/13.
The award, which has been established for six years, is given to clubs following two genuine family visits to the stadium as home supporters.
Taking into account the amount of commitment to fair pricing for young people and work in relation to the ‘Enjoy The Match’ campaign and because this award follows a genuine visit from a real family, whose children are coming to live football for the first time, it is recognised within the industry as the ultimate family accolade.
Commenting on the award to Burnley Football Club, the panel noted: “Judges felt there was enough evidence of a commitment to attracting families to give the award.
“With numerous examples of overall good practice, especially the club shop, steward & staff friendliness and refreshments, the judges felt these were enough to overcome some negative comments with regard to first impressions, which were around limited mascot activity and moderate family stand decoration /activities for younger kids.”
The award judging panel, made up of individual Football League club representatives, supporter representation and independent customer experience reports, examines the family’s feedback from first point of contact to the end of the matchday experience.
The panel aims to reward clubs whose ‘family experiences’ demonstrate not only that they are aware of the needs of our fans of the future, but that they can also deliver when it comes to the match day itself.
Forty seven clubs from across all three divisions of The Football League were given the Award for 2013.
Posted by: Aaron Gourley
To subscribe to our range of football newsletters including news, products and jobs CLICK HERE.
If you have any football business related news stories you’d like to share then please contact us – email@example.com
Mon 10th Apr 2017 | Football Stadiums & Facilities
From Russia 2018 World Cup venues to Derby County, 2016 was the year to remember for SISGrass. fcbusiness speaks to Phil Blackwell, UK Project Director for the Cumbria based company about their...
Thu 6th Apr 2017 | Football Stadiums & Facilities
AFC Fylde’s Community Foundation has revealed further details about its new £400,000 Education Centre, which is due to open at the £25m Mill Farm Sports Village later this year....
Fri 31st Mar 2017 | Football Stadiums & Facilities
Wembley Stadium is one of the most famous football grounds anywhere in the world. The new stadium opened in 2007, and as this was our first visit, we wanted to do it in style with some hospitality....