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Birmingham City Appoint New Customer Services Manager

Tue 4th Aug 2015 | Football Club Management

David Boston has been appointed as Customer Services Manager and Support Liaison Officer at Birmingham City Fooball club.

David takes over from Sarah Gould, who left in June, following an extensive recruitment process and will become the club’s main point of contact for supporter enquiries, as well as overseeing a number of other club initiatives.

“I’m really excited and it’s a really good opportunity," said David, the former civil servant, and lifelong Birmingham fan, spent six years working at the Home Office and believes he has the necessary skills for the role.

“I’m looking forward to working on matchdays and getting to know the supporters after working within a community.  

“I’ve done quite a lot of public facing work before and I’m used to dealing with a wide range of different situations.

“I’m very aware of all the good work Sarah and the SLO’s (supporter liaison officers) have put in and what they do for the supporters.

“They’ve built that reputation and I think it’s just a case of carrying on her good work.

“We’re building for the future, so I’ll put my own mark on the role and bring my own personality to the role. 
One aspect of the role David is looking forward to is liaising with supporters on a matchday.

“I’m looking forward to being out and around the ground and being quite visible on matchdays. 

“Obviously, I’ll be keeping up the same relationships Sarah had and hopefully I’ll be a friendly face around the ground, where people feel they can come and speak to me.”


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