Leaders
Dallmeier

Business Directory

Browse the Directory

Sign Up to the Directory

Levy
FC Business Twitter
FC business Linked in
FC Business facebook
FC Business Youtube

Comment: Attended vs Unattended Payment Kiosks

Tue 22nd Nov 2016 | IT & Technology

Self-service payment kiosks are growing in popularity with customers, with 40% of customers preferring to use self-service kiosks over human contact based transactions.

Research has shown that by adding self-service, businesses could see a saving of £1-2.5 million in operational costs.

There are multiple different types of payment, from the ‘old school’ cash, to the modern Apple Pay and Bitcoin. POS transactions within stadiums must adapt to the preferences of users, most which prefer to use self-service kiosks when given the option.

Being asked whether your business requires an attended or unattended payment terminal may sound daunting but the two options are relatively straightforward.

What is an attended payment terminal?

An attended payment terminal is where the sales assistant will activate the transaction. This means that the payment terminal can be passed or is facing the customer at the point of sale, whether it’s a wireless pin pad, or continuously charged.

Attended payments can be seen in retail environments at manned tills and in restaurants where the waiting staff will bring a portable pin pad for the customer to use at their table.

Summary: Attended payment terminals are reliant on a member of staff being present to activate the transaction.

What is an unattended payment terminal?

An unattended self-service payment terminal is where the customer will activate the transaction. This means that the payment device needs to be securely enclosed and tamper proof for a secure self-service solution.

Unattended payments can be seen in train stations, car parks and vending machines and other temperamental environments because they are IP 65 rated, and are therefore suitable for all weather types, and users. They are far more secure, but cost more.

Summary: Unattended payment terminals are for environments where there will not be a member of staff to assist the transaction. The customer instead will be the one to activate the payment.

Contactless

With the rise in contactless applications, it's worth noting that kiosks which only offer contactless payments are only allowed on vending machines and car parks. The rest of the time contactless payment must be offered alongside pin and chip readers. This is for security reasons, as occasionally you may be asked to provide your pin after multiple payments.

Which do you need?

The primary question businesses need to ask is whether they intend for their payment terminals to be manned at all times, or to be completely self-service.

It is also worth noting that the final decision is ultimately made by your business’ financial gateway or payment handler. They will be able to advise as to whether you require an attended or unattended payment terminal and it is therefore advisable to speak to them first.

For more information regarding attended and unattended payment terminals talk to imageHOLDERS.

Please call us on 01202 892 863 for more information and to discuss your requirements.

Alternatively, email sales@imageholders.com or visit www.imageHOLDERS.com.

Posted by: Aaron Gourley 


RETURN TO LATEST NEWS SECTION
SUBSCRIBE TO THE FCBUSINESS RSS FEED
 
If you have any football business related news stories you’d like to share then please contact us – agourley@fcbusiness.co.uk

To subscribe to our range of football newsletters including news, products and jobs CLICK HERE.

Add to: Google Google | Yahoo Yahoo | Live Live | del.icio.us del.icio | Digg Digg |

Related Articles

KORE Software Announces Groundbreaking Ticketing Integration

Thu 27th Apr 2017 | IT & Technology

KORE Software’s new technology streamlines the process for ticket sales reps, marking the first time Archtics payment processing has been integrated with CRM. KORE Software has announced the...

Valencia Partnership Sees Fanatics International Expansion

Fri 21st Apr 2017 | IT & Technology

Spanish La Liga club Valencia C.F. has partnered with Fanatics, the global leader for licensed sports merchandise, to operate the club’s new official online store. The store shop.valenciacf.com...

TopTix Acquired By SeatGeek In $56 Million Deal

Thu 20th Apr 2017 | IT & Technology

In a major move that instantly makes SeatGeek one of the largest primary ticketers in the world, the tech company announced the acquisition of Israeli ticketing software company TopTix for $56...

New Online Platform Assisting Footballers & Scouts Continues To Grow

Thu 20th Apr 2017 | IT & Technology

Scout Me Online – a new start-up company from London is looking to assist young talents who are struggling to get to the professional level or have been released from their club the opportunity...