The new Arsenal Chatbot gives fans a personalised and unique access to the club available on Facebook Messenger, Slack, Skype and Telegram.
The bot is delivered through its personality – Robot Pires and will deliver the latest news, fixtures, results, videos, player stats or ticket information to fans.
Casual supporters can stay informed with match updates and trending news deliveries, while superfans can dig deeper with play-by-play match commentary, reports and analysis, all messaged directly to you in real-time.
Arsenal has been working with AI (artificial intelligence) chat application platform GameOn to bring the Arsenal bot to life, so it responds to fans’ natural language requests for news, scores, stats, videos and more.
Tom Hines, senior content manager for Arsenal, said: “We’re constantly looking at ways to bring fans content that makes their match day experience even more entertaining.
“Working with GameOn to craft the bot is the next step in us developing a hub for fans that houses the answers to all of their questions – that feels intuitively part of the Arsenal voice and experience. Fans feel a personal connection to Arsenal, and AI is more important than ever for us to give fans a personalised experience.”
Article source: www.arsenal.com
Image: PA Images