Millwall Football Club


Ticket Office Assistant


Hours of work: 35


Salary: £18,000 + benefits


Location: Millwall Football Club, The Den, Zampa Road, London SE16 3LN


Responsible to: Head of Ticketing


Role Summary:

The Ticket Office Assistant is responsible for maximising revenue from the sale of tickets, season tickets, memberships and stadium tours and ensuring the highest standards of customer care are maintained. This position is expected to work cohesively with all departments.


Key Responsibilities:

The role includes, but is not limited to:

 – Process ticketing and related sales/enquires face to face, via telephone, postal and internet

– Dealing with general enquiries from the public in an informative and courteous manner

– The operation of the ticketing system including inputting and updating the database

– Following correct cashing up procedures and reconciling

– Assist with in house Call Centre

– Liaising with other departments regarding ticket allocations and sales

– To carry out any other tasks which may be reasonably required by Head of Ticketing


Desired Requirements:

– Computer literate and general office skills

– Ability to develop a growing knowledge of the ticketing system (training will be available)

– Good customer service skills

– Money handling experience

– Excellent telephone manner

– Accuracy and attention to detail

– Ability to communicate effectively and professionally with customers and colleagues


Personal Skills:

 – Trustworthy, conscientious and reliable

– A calm, patient and professional manner

– Good organisational skills, accuracy with a high level of attention to detail

– A pro-active nature

– Ability to use self-initiative as well as work within a team

– Excellent time management skills

– Confident in dealing with the general public face to face


Hours of work:

You will be required to work between 9.30am and 5.30pm Monday to Friday, and you will be expected to work as reasonably required to fulfil the needs of the business. The post holder will be required to work on home match days, both evenings and weekends.


To apply, please send your CV and covering letter to


Due to the quantity of applicants expected, only those short-listed will be notified.