Liverpool Cracks Down On Ticket Touting
Liverpool Football Club continues to crack down on all forms of ticketing touting, both online and on the ground, to protect genuine fans from being ripped off or scammed.
Last season the club issued a record 1,114 lifetime bans, with almost half of those imposed, following the discovery of mass manipulation of software, a huge increase from 75 lifetime bans across the 2023-24 season.
The majority of lifetime bans, and indefinite suspensions were handed down for unauthorised selling of season tickets, memberships or hospitality tickets, in breach of the club’s terms and conditions and reflects its zero-tolerance approach to all forms of ticketing touting.
Investigators for the club also shut down 162 social media groups – with a combined membership of more than one million users – that were involved in selling fake tickets that never materialised or reselling real tickets at extortionate rates.
It also took decisive action to shut down 45,000 fake ticketing accounts and is currently investigating a further 10,000 accounts.
This is a positive significant drop in the almost 100,000 fake accounts that were created and closed in the 2023-24 season, thanks to a number of new preventative measures that have been introduced last season including Multi-Factor Authentication, Single Sign-On and the implementation of more advanced fraud analysis tools.
More resources were also committed to boots-on-the-ground across the 2024-25 season, leading to almost 500 people being denied access to Anfield for trying to gain access to the stadium with a burner phone.
Meanwhile just under 400 targeted stops were also carried out on matchdays, preventing access to the turnstiles for accounts with suspicious activity.
Liverpool Football Club is continuing to take robust action across this season with increased resources targeting those involved in the proliferation of touting activity.
The club operates an official sanctions process, where club officials and a member from an independent supporter association hear cases and decide on appropriate course of action, including lifetime bans and indefinite suspensions.
Fans can report unofficial ticket sales or fraudulent tickets to LFC here – and to Action Fraud here. More information on the LFC official sanctions process is available here.
